Return Policy
Return Policy
Thank you for shopping with Belavie. Not completely satisfied with your order? No worries — you can easily return your purchase.
Return Eligibility
To be eligible for a return, items must be in unused and original condition. This means:
- No signs of wear, washing, or damage
- All original tags and packaging must be intact
Returns that do not meet these conditions will not be accepted.
How to Request a Return
To start a return, please contact us within 30 days of receiving your order by emailing info@boutique-belavie.com with the following details:
- Order number
- Reason for return
- Photo of the product (and any damage, if applicable)
- Your full name
- Your shipping address
Once we receive your request, we will provide further return instructions.
Returns sent without prior approval can not be accepted.
Return Shipping Costs
Return shipping costs are the responsibility of the customer. We highly recommend using a trackable shipping service to ensure your package arrives safely.
Please note: Our warehouse is located in China, which may involve additional international shipping costs.
The total return cost may vary depending on the product type, quantity, and the sender’s location. A small restocking and handling fee may apply to returned items to help cover processing costs.
Refunds
Once your return is received and inspected, we will send you a confirmation email.
If approved, your refund will be issued to the original payment method used at checkout.
Please allow up to 10 business days for the refund to be processed. Any applicable restocking fee (e.g. $10 per item) will be deducted from the total refund.
Damaged, Defective, or Incorrect Items
If you received an item that is damaged, faulty, or incorrect, please notify us within 5 days of receiving your order. Be sure to include clear photos of the issue so we can resolve it promptly. Claims submitted after this timeframe may not be accepted.
Legal Note
This return policy complies with U.S. e-commerce practices and is adapted for international shipping processes involving third-party fulfillment centers.