Yes, as soon as your order is shipped, you’ll receive a tracking number that allows you to monitor your delivery.
You can also track your order on our order tracking page.
How do I track my order?
Once the package has been shipped, you'll receive a tracking number by email.
You can then easily enter it on the Track Your Order page.
How long do I have to wait for my order?
Due to a high volume of orders, processing times may take a little longer than usual.
To ensure smooth delivery, we follow these guidelines:
- 24–72 business hours
- 3–8 business days, depending on your location and current order volume
Got questions?
Contact us via our contact page, or send a message to info@boutique-belavie.com.
We’re happy to help you!
Returns & Exchanges
What are the return conditions?
Before returning a product, please contact our customer service team at info@boutique-belavie.com within 30 days of receiving your order.
This step is required to register your return. Returns sent without prior contact will not be accepted. Return costs and risks are the customer's responsibility.
How do I return a product?
Send us an email at info@boutique-belavie.com or use our contact form.
Our team will gladly guide you through the entire return process.
Note: Do not send the return package without contacting us first. We must first create an internal return request to start the refund process.
When will I receive my refund?
As soon as we receive your return, we will begin processing your refund the same day.
Please note: Your bank may take up to 3 business days to reflect the refund in your account.
Product & Shop Information
How do I choose the right size?
All our clothes are based on standard sizing. Most products include a size chart specifically designed for that model. We recommend ordering one size up for a looser (oversized) fit.
Where are your products made?
We offer a wide range of products and, to ensure fair pricing in line with our motto Dress With Class – For Less, we source clothing from various countries around the world.
This allows us to select materials that offer the best value in both price and quality.
How can I pay?
We currently offer the following secure payment methods:
- Paypal - Visa - Mastercard - American Express - Maestro - Apple Pay - Google Pay
We also implement additional security measures to ensure every payment is processed safely and securely.
How is quality guaranteed?
Every product is carefully selected and manufactured with attention to detail and sustainable development.
We work exclusively with manufacturers that meet strict quality standards. Each item is thoroughly inspected before shipping, ensuring it not only looks great but also lasts a long time.
